FREQUENTLY ASKED QUESTIONS
WE SERVICE CENTRAL TEXAS - RESIDENTIAL & COMMERCIAL
Q: What separates Hill Country H2O from other companies?
A: Customer service and honesty is at the top of mind with us at Hill Country H2O. We pride
ourselves on doing the right thing with fair pricing, recommendations on which system fits your
family and budget as well as always being available when you need us!
Q: What is the difference in the type of Resin and Carbon you use at Hill Country H2O than
other companies?
A: All of our units contain 10% Fine Mesh Crosslink Resin which is more efficient and last
longer than other grades of resin. While other companies may 6% or 8%, we believe the 10% is
most adequate due to the amount of chlorine and chloramines present in the water from the city
disinfection process.
**(Amount of resin depends on size of system that is needed for your home 48k, 64k, 80k or 96k
for residential application)
Higher Crosslinking = Stronger Resin:
The higher the percentage of crosslinking, the more "durable" or "stronger" the resin
becomes.
10% vs. 8%:
10% cross linked resins are known for their longer lifespan and enhanced resistance to
chlorine and other chemicals.
Applications:
10% cross linked resins are often preferred for applications where physical and chemical
durability are crucial, such as condensate polishing, chemical process applications, or
situations where chlorine resistance is a primary concern.
Other Crosslinking Levels:
Softener resins are available in various cross linking percentages, including 6%, 8%,
10%, and 15% (Commercial Application)
A: There are various types of filtration that can be used, we believe that Highly Activated
Catalytic Carbon is the right choice for pre filtration.
Sediment Filters:
These filters are designed to remove larger particles like sand, silt, and rust from the
water, protecting the water softener and other downstream components from damage.
Carbon Filters:
These filters use activated carbon to remove chlorine, chemicals, and
other impurities that can affect the taste and odor of the water, as well as protect the
water softener from damage.
Why Pre-filtration is Important:
Protecting the Softener: Sediment and other impurities can clog the resin beads in a
water softener, reducing its effectiveness and potentially damaging the system.
Improving Water Quality:
Pre-filtration helps ensure that the water entering the softener is of better quality, leading
to better softened water and a longer lifespan for the softener.
Removing Chlorine: Chlorine can damage the resin beads in a water softener, so
removing it before the water enters the softener is crucial.
Q: Why use Catalytic Carbon vs Coconut Shell Carbon?
A: Highly activated catalytic carbon is preferred over coconut shell carbon for its enhanced
ability to remove specific contaminants, like chloramines and hydrogen sulfide, through a
catalytic process, whereas coconut shell carbon excels at general adsorption.
Enhanced Contaminant Removal:
Catalytic carbon is specially treated to enhance its catalytic activity, allowing it to break
down contaminants like chloramines and hydrogen sulfide into harmless components.
Effective Chloramine Removal:
Traditional activated carbon struggles with chloramine removal, but catalytic carbon
excels in this area.
Hydrogen Sulfide Reduction: (Well Water Specifically)
Catalytic carbon effectively converts adsorbed hydrogen sulfide into water-soluble
compounds, making it a good solution for treating high levels of hydrogen sulfide.
Regenerable:
Catalytic carbon can be regenerated with back washing, restoring its capacity to filter
that water and reducing the need for frequent replacements.
Impregnation-Free:
Catalytic carbon is not impregnated with caustic chemicals, so you won't have to worry
about reduced organic odor capacity or increased fire potential.
Versatile:
Catalytic carbon removes a variety of impurities, including chlorine, chloramines,
sediment, iron, and manganese, improving water taste and quality.
Here is a list of items that Catalytic Carbon Removes
Q: How do I know that the softening resin or carbon needs to be replaced?
A: We do not come install and never see you again. We make sure to maintain your system on
an annual basis to up hold extended warranties with the manufacture and assure proper
functionality and sanitation of the Whole House system and Reverse Osmosis.
Please if you have any further questions reach out to your water technician if you need any help
with comparing components, medias and warranties!